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Transforming service with Microsoft Digital Contact Center Platform

Avanade

Nancie Calder shares how Microsoft, Avanade and Accenture are transforming the Contact Center experience to empower employees, engage customers and fuel business growth.

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Tiny US Online Betting Firm Rush Street Interactive Contacts DraftKings As It Seeks Strategic Options

Benzinga

The exploration includes contacting potential buyers such as DraftKings Inc (NASDAQ: DKNG ). Rush Street Interactive Inc (NYSE: RSI ), the Chicago-based online betting firm, is considering strategic options that could potentially lead to a sale.

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ABA's No-Contact Rule Advice Raises Questions For Lawyers

Law 360 M&A

The American Bar Association's ethics committee recently issued two opinions concerning the no-contact rule — one creates an intuitive and practical default for electronic communications, while the other sets a potential trap for pro se lawyers, say Lauren Snyder and Deepika Ravi at HWG.

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Rite Aid Union Denied Contact Info On Ch. 11 Sale Bidders

Law 360 M&A

A New Jersey bankruptcy judge Thursday denied the Service Employees International Union's claim it is entitled to information on how to contact potential buyers of the Rite Aid locations where its members work, saying that's not a part of its contract with the bankrupt drugstore chain.

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Mastering Intent Data: Understanding its Importance & Best Practices

Speaker: Joe Apfelbaum, CEO of Ajax Union

You'll learn how to effectively use it to drive business results, with practical tips on how to leverage both company and contact intent data to maximize your marketing efforts. In this webinar, Joe Apfelbaum, CEO of Ajax Union and business strategist, will take you through the ABCs of intent data.

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CMS Memo Provides Agency Contact Information for Surprise Billing Disclosures

ThomsonReuters

CMS Memo: Required Federal Agency Contact Information and Website to List on Certain Documents Related to the No Surprises Act (Oct. Until then, plans and insurers should make good faith efforts to comply for plan and policy years beginning in 2022 by using the model notice and the contact information provided in this memo.

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Myth busters: Unexpected insights on contact centers

Mckinsey and Company

By using facts rather than outdated assumptions, companies can shape their customer service strategies to better answer consumer and employee needs.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals. and get a practical roadmap for effectively leveraging intent data once you receive it.