capabilities operations how-we-help-clients service-operations customer-care 
Audit Board
SEPTEMBER 14, 2023
The importance of robust vendor risk management, or “VRM”, practices has been illustrated by a number of cyberattacks and data breaches that have originated from vendors and gone on to significantly impact the organizations using their services. Operational risks encompass employee conduct and errors and system failures.
M&A Leadership Council
JUNE 12, 2023
The risks of brand damage, customer churn, and substantial costs have brought this topic to the forefront in many recent M&A Leadership Council workshops. To be more strategic, IT needs to be able to address all forms of technology, both services oriented, external product and solutions-oriented technologies.
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A Neumann & Associates
MAY 5, 2022
Sellers tell us how emotional the process can become. The other two important services you will need are a reliable transaction attorney to expedite the deal closing, and a good tax specialist to keep Uncle Sam from taking too large a chunk of the transaction. A good M&A Advisor knows how to preserve confidentiality.
IT Valuations
MARCH 1, 2021
First big client. I realized this as I helped navigate more than 60 merger and acquisition (M&A) transactions, over the last 20 years. Just how long of a process will depend on the size of the companies involved, but there are always many moving parts. The journey of building a tech firm is filled with milestones.
M&A Leadership Council
SEPTEMBER 9, 2021
The risks of brand damage, customer churn, and substantial costs have brought this topic to the forefront in many recent M&A Leadership Council workshops. To be more strategic, IT needs to be able to address all forms of technology, both services oriented, external product and solutions-oriented technologies.
Reynolds Holding
JULY 18, 2023
The Postal Service has been using it to predict addresses from human handwriting. We also are living in an era of exponential data growth. This growing capability facilitates being able to differentially communicate to each of us—and do so efficiently at scale. How might we respond to individualized communications?
Audit Board
AUGUST 29, 2023
It can feel overwhelming and often comes with a sense we are already late to the party. Other functions — HR, marketing, finance, customer services — have had their digital transformations. In Part 1 of this post , we explored internal auditing’s relationship with technology and debunked common misconceptions.
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